This email must match the one that you specified when signing up in the first place.Ĭonfirm your decision in the box that appears and make sure that you understand that proceeding will prevent you from being able to decrypt the contents of your inbox. Then, on the “Decrypt Mailbox” screen, use the “Forgot Password” link, and follow the rest of the process as normal.Ĭlick on “Reset Password” and enter your ProtonMail username and a recovery email. Using two-password mode? To reset your mailbox password, log in using your account password. To reset your account password, visit and click on the “Get help” link below the “Login” button. This method assumes that you set up a recovery email when you registered your ProtonMail account. Reset Your ProtonMail Password via Recovery Email You will only be able to read any emails sent or received after the reset, since they will be encrypted using the new key. When you create a new password, you’ll also create a new key used to decrypt data stored in your inbox.

You will still be able to see unencrypted data like the sender, subject line, and metadata, but you won’t be able to read the message body or access attachments. Regardless of which password mode you’re using, changing your password will result in your older emails no longer being readable. If you remember it later, you can restore access to your older emails by recovering the decryption key. When the password used to decrypt your mailbox is changed, you will no longer be able to read your old emails.

If you’re using two-password mode, changing either of your passwords will default you to single-password mode.

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